Terms of Use

APPLICABLE TO THE USE OF THE UWE KOETTER WEBSITE


Please read these terms of use carefully. Your using this website assumes your acceptance of the said terms of use.

These terms of use govern your use of the Uwe Koetter website (hereafter referred to as the ‘website’). Uwe Koetter reserves the right to amend these terms of use or any policy or guideline on the website at any time, without notice and at our discretion. Please review this page and any other applicable policies from time to time for updates of these terms of use. If you access or use the website in any way after the terms of use have been changed, your further acceptance of these terms of use will be assumed.

IF YOU DO NOT ACCEPT THESE TERMS OF USE PLEASE DO NOT CONTINUE USING THIS WEBSITE.

Information about Uwe Koetter CC

Uwe Koetter CC, is a closed corporation registered in South Africa at the Companies and Intellectual Property Commission (CIPC). Our head office is located at the Shop 103, Level 1, The Square, Cape Quarter Lifestyle Village, 27 Somerset Road, Green Point, Cape Town 8001 and our registration details are as follows:

  • Company registration number: 2009/19842/23
  • Valued Added Tax number (VAT): 4460101522
  • Contact details: Jaco[@]uwekoetter.co.za or +27 21 425 7770

Uwe Koetter was established in 1968 as a manufacturing jeweller and still operates today as such.

PRODUCT PRICING AND INFORMATION

General

While every effort has been made to ensure that the information and prices displayed on the website are accurate and true, it is possible that errors may occur whether due to data entry or system errors. Uwe Koetter reserves the right to correct any and/or all errors should they occur and will not honour inaccurate or erroneous prices. If you have any questions, please do not hesitate to contact us. Errors and omissions are specifically excluded.

Diamond search

Continued use of the diamond search functionality will be accepted as your implicit agreement to this section.

We make every effort to present an up to date and error free database. However, much of this is outside of our control and the responsibility of third parties. Diamonds listed are only those guaranteed to be available at the time of the last database synchronisation, which runs every four hours. You accept that these diamonds trade on a world wide platform by our network of partners and that we cannot guarantee the availability of any of these diamonds.

Value Added Tax

Prices quoted are inclusive of Value Added Tax at 14%. Exports to foreign countries attract 0% Value Added Tax and the system will automatically calculate the correct prices during checkout.

PAYMENT, SECURITY AND DELIVERY

As at 11/10/2016, payment options are currently limited to EFT/Bank Transfer and Paypal. Additional payments options will be added within the next five business days or as shortly possible thereafter.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of email and/or telephone.

Return and Refunds policy

The provision of goods and services by Uwe Koetter is subject to availability. In cases of unavailability, Uwe Koetter will refund the client in full within 3 business days. Cancellation of orders by the client will attract a 3% administration fee.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners Club or American Express credit cards or by bank transfer to the Uwe Koetter bank account, the details of which will be provided at checkout or on request.

Credit card acquiring and security

Credit card transactions will be acquired for Uwe Koetter via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the most stringent form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view PayGate’s security certificate and security policy.

PayPal

Users may elect to tender payments through Paypal, either by using their PayPal account or by using their Visa, MasterCard, Diners Club or American Express credit cards.

Customer details separate from card details

Customer details will be stored by Uwe Koetter separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Uwe Koetter takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Uwe Koetter chooses as its domicilium citandi et executandi the address listed below “Information about Uwe Koetter CC” (found above) for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

IMAGES

Some products may look or present differently on screen than they do physically. These variations may include them appearing smaller or larger than their actual size or their colours presenting differently on screen. This is due to the fact that computer monitors are set differently from user to user and therefore Uwe Koetter cannot be held responsible for these perceived variations.

RIGHTS

All rights in all material and content including, but not limited to text, images, web pages, sound, software (including, code, interface and website structure) and video, and the look and feel, design and compilation thereof of this website are owned by Uwe Koetter or licensed to Uwe Koetter by third parties. As a user you agree that you are only allowed to use this website content as set out in these terms of use or as otherwise expressly authorised in writing by Uwe Koetter or our licencors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such content or material.

In addition you may not interfere or attempt to interfere with the operation or use of  the website in any way through any means or device including, but not limited to, spamming, hacking, and uploading computer viruses or time bombs, or any other means especially prohibited by any provision of these terms of use and/or Law.

INTELLECTUAL PROPERTY

Uwe Koetter is the owner and/or licensed user of all trademarks, trade names service marks, design marks, patents, copyrights and all other intellectual property appearing on or contained within the website. Except as set out in these terms of use, any use of the website content and material without written consent of the website content owner is strictly prohibited.

COPYING

You may view the website and print hard copies of the material, and may download extracts of any page from this website for personal, non-commercial use. All other copying whether it be electronic, hard copy or in any other format, is prohibited and may breach intellectual property laws and other laws worldwide. In addition, you are not entitled to modify, distribute, transmit, display, reproduce, and create derivative works, sell, license or otherwise use the website content without Uwe Koetter’s written permission. All other rights are reserved.

NO WARRANTIES

This website is provided “as is” and your use thereof is at your own risk. We do not warrant that the website will be free from viruses, available or that the content will be accurate. Although we take reasonable steps to secure the website, you acknowledge that the internet is not a completely secure medium and we make no warranties, express or implied, that any information or materials you post on or transmit through the site will be safe from unauthorised access or use. If you are dissatisfied with the website, your sole remedy is to discontinue using the website.

NO LIABILITY

Uwe Koetter does not guarantee that this website will be compatible with all or any hardware and software you may use. We do not guarantee that the use of this website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate measures before downloading information or images from the website. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

THIRD–PARTY SERVICES

Uwe Koetter may provide links to web pages and content of third parties as a service to those interested in this information. Uwe Koetter does not monitor or have any control over any third-party content and/or third-party website. Uwe Koetter does not endorse any third-party content and can make no guarantee as to its accuracy or completeness. Uwe Koetter does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any third-party content. Users use these third-party links and content at their own risk.

VARIATION

Uwe Koetter may, in its sole discretion, change this agreement or any part thereof at any time without notice.

USER INFORMATION

In the course of your use of this website, you may be asked to provide personal information to us (such information referred to hereinafter as ‘user information’). We process information about you in accordance with the privacy policy. You acknowledge and agree that you are solely responsible for the accuracy and content of the user information.

Free Shipping | Comprehensive Insurance | Fast Delivery Dismiss