Privacy Policy


The importance of the privacy of the individual is recognised and valued by Uwe Koetter. The Privacy Policy has been developed to set out how we collect, use, manage and protect your personal information. By providing us with your personal information, including but not limited to name, address, contact telephone number and email address information, you are giving us permission to the collection, use and disclosure of your information as set out in this Privacy Policy. If you have any queries relating to our Privacy Policy, please do not hesitate to contact us.

COLLECTION OF USER INFORMATION

The Uwe Koetter website (hereafter referred to as ‘the website’) allows you to navigate through the content and product pages without revealing any personal information. However with certain services we provide on the website, we will require you to submit personal information in order for us to provide these services to you.

Where feasible, we will allow you to choose how we will use this information. In order for us to provide a better service to you, we may use this information:

  • to action your enquiries and requests;
  • for the collection of data relating to customer demographics, behaviour, preferences and interests and/or the collection of data relating our website, services, product offers, marketing and promotional efforts for internal marketing analysis;
  • As required by authorities for record-keeping and/or for internal record-keeping; and
  • for direct and email marketing i.e. new products, promotions, special offers and other information that we think might be of interest to you.

By your sharing the information you would like to via the social media links or email link provided, the person you are sharing it to’s details will also be recorded in accordance with this Privacy Policy.

Should you want to withdraw consent for Uwe Koetter to utilise the user information or share it with third parties, you are able to opt out by contacting us via email at marketing@uwekoetter.co.za.

DISTRIBUTION OF USER INFORMATION

All information gathered on this website remains the property of Uwe Koetter and will not be distributed nor divulged to third parties other than:

  • our courier in order to transport your order to you;
  • our payment gateway provider in order to validate and administer a transaction;
  • a requirement by law;
  • a registered financial provider (bank) in order to, but not limited to, confirm a transaction; and/or prevent abuse and/or fraud; and
  • any successor in title of this business.

In order for us to provide world-class service to our customers, Uwe Koetter may use third-party suppliers to perform certain services on our behalf.  These include, but are not limited to, shipping, payment processing, data storage and management, assembly, analytics, marketing, mailing and emailing. These third-party providers only receive information required to perform their duties and whilst Uwe Koetter has made and will continue to make every attempt to ensure that personal information is kept private, we cannot be held liable if such information is shared on by them.

UPDATING AND AMENDING USER INFORMATION

If information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database, please email us at marketing@uwekoetter.co.za. We will correct or update the information at the earliest opportunity.

PROMOTIONS

With regards to contests or promotions, your user information may be disclosed to third parties involved with these, including without limitation for purposes of posting your entry with acknowledgment or otherwise as permitted in the official rules for the promotion in question, fulfilling your prize or including your name on a winners list.  When you enter a promotion, we may require of you to consent to the use of your user information or other information, such as name or voice for example, in advertising, promotional and marketing materials.

COOKIES

The security of your personal information is important to us. Like many websites, we use browser “cookies”.  These cookies are a website’s way of remembering you.  Cookies are small files that store information on your hard drive or browser which ensure that our website is able to recognise that you have visited it before.  We use cookies to help us identify account holders and to optimise their experience on our website. Furthermore, we use cookies to monitor and maintain information regarding your use of our website.

CLICK-STREAM DATA AND THIRD PARTY ADVERTISING TECHNOLOGIES

Every time you visit our website, our server collects nameless information.  This information includes:

  • The type of system and browser you are using;
  • The address of the site you came from and move to after your visit;
  • Your visit’s date and time;
  • The website pages you have visited; and
  • The IP address of your server.

We also may permit third-party companies to assist us in tailor-made advertising that we think might be of interest to you, based on your use of our website and your use of the internet.

LINKING

When visiting our website, you may connect to other websites which are not in our control. Should this happen, we will try and make it as clear as possible that you are leaving our website.  We can not accept liability for any website other than our own in any way, including the protection and privacy of any information you provide while connected to it. It is imperative that you review the privacy policy applicable to the website in question and exercise caution.

INDEMNITY

Uwe Koetter will be indemnified by you against any loss, damage or cost incurred arising out of your use of the website, any of its services or any information accessible over or through the website, including information obtained from linked sites, your submission or transmission of information or material on or through the website or breach of these terms and conditions or any other laws, regulations and rules. Uwe Koetter will also be fully indemnified by you against any claims that information which you have submitted to us is in violation of any law or in breach of any third party rights (including but not limited to claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right).  We reserve the right to solely defend and control any claims arising from the above and any such indemnification matters and that you will fully assist us in any such defense.

SECURITY AND STORAGE

We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in order to prevent unauthorised access or disclosure.  State-of-the-art encryption technologies are used when collecting or transferring customer information exchanged with our website service.

DISCLAIMER

This Privacy Policy can be updated, amended and/or cancelled at any time by Uwe Koetter without prior consent or notice. Revisions to this policy are automatically updated on the website and will come into effect immediately. It is the responsibility of the client to check the Privacy Policy for any updates or amendments each time the website is visited. The use of our website constitutes the client’s consent to the Privacy Policy, including any amendments or updates.